Beware Zions Bank... I had a construction loan with Zions Bank that converted into a traditional loan mid 2022. I have to say, it was absolutely unbearable. I had no control over the process and was "blocked" from using their "Built" system to oversee the loan payment process and progress.
In addition, they offered a discount on the loan if I would deposit a fairly large sum of money in an investment account with them. I did open that account and for about two months I never received even a confirmation that the money was received and ready to be moved into investments (stocks, etc). I called the person assigned to me a few times and never received a return call. I inquired in the bank in person for a new representative in the investment area and they said they only had the one. I immediately closed the account and got my money out of there. Absolutely no service.
I still have the construction loan that converted into a regular loan. It is on auto pay so I don't have to interact with them. I just had an interaction to get my tax statement for the construction portion of the loan from last year and the person on the other end of the phone was very condescending and referred me to their partner site to get my password reset. It was just a terrible call... I would not recommend Zions Bank!!! Buyer Beware...
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