Factory Reset Cisco Phone

How to factory reset Cisco 7940, 7960 & 7970 phones

Unplug the power from the phone

Plug power back into phone or plug in to PoE port on switch

Immediately hold # key down, during this time the Headset, Mute & Speaker buttons will flash in sequence

Release the # key

Press the following keys in order 1 2 3 4 5 6 7 8 9 * 0 # (a 60 second time limit applies in which to do this)

Once you have keyed this sequence you will get the prompt

Keep network config? 1=yes 2=no

Press 2

The phone will then go through the factory reset process

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