How to factory reset Cisco 7940, 7960 & 7970 phones
Unplug the power from the phone
Plug power back into phone or plug in to PoE port on switch
Immediately hold # key down, during this time the Headset, Mute & Speaker buttons will flash in sequence
Release the # key
Press the following keys in order 1 2 3 4 5 6 7 8 9 * 0 # (a 60 second time limit applies in which to do this)
Once you have keyed this sequence you will get the prompt
Keep network config? 1=yes 2=no
Press 2
The phone will then go through the factory reset process
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